It was more than just a discussion, it was a discussion of a century of achievement.

As part of the exposure to their industry through IIMUN’s Hospitality Tour to Jaipur, students were privileged to meet Rohit Chauhan, the Learning And Development Manager of the Hyatt Regency Jaipur. When he spoke, the entire atmosphere changed. He talked to them with the kindness of a man who really believes in the magic of hospitality, the grandeur of history, and the thrill of creativity.

He began by introducing the audience to Hyatt's hundred-year plus history, a history created through an unwavering commitment to excellence. For him, the lengthy lifespan of Hyatt is about more than merely living for decades, it's about staying current, looking ahead and understanding what the guests will need down the road and giving it elegantly now.

The subject later proceeded to the Hyatt Regency Jaipur, the hotel that reminds one of Rajasthan's past yet has a contemporary element of luxury. Mr. Maller gave a rundown of the hotel's strategic growth goals, which are not just additional capacity but developing deeper, more personal relationships with customers. He spoke of memories that would last, the warmth of a tailored welcome, the understated loveliness of a room well put together, and the little surprises that make a visit worth telling.

"Hospitality is not service; it's a feeling," he continued. Every element counts, from that initial smile in the lobby to the way workers greet needs before they're asked for, and the sense of understanding that someone is actually happy you're there. These, he reminded us, are the strands that stitch a lasting brand heritage.

But he emphasized that the magic starts with the team, and not the guest. Hyatt's culture focuses on employee well-being and flourishing. A staff that feels valued, inspired, and motivated will naturally create a space where the guests feel the same. To him, happy employees are not just part of the equation; they are the essence of it.

For the students, the session was far more than merely an industry presentation. It was a masterclass in the art of balancing operational precision and authentic personal touch. They discovered that real luxury is not merely marble floors and grand chandeliers; it's empathy, attention to detail, and making everyone feel like they belong.

As the session drew to a close, the excitement in the room was palpable. Students were not only presented with industry information but also encouraged. From Hyatt Regency's heritage-filled halls to its visionary imagination, the message was plain: exceptional hospitality remains timeless yet constantly evolving.