Some sessions feel less like a formal talk and more like an honest, refreshing conversation, and that’s exactly what happened when Ms. Pranav Virmani, Learning and Development Manager at Oberoi Rajvilas, met with students as part of IIMUN’s Hospitality Tour in Jaipur.

The conversation revolved around two topics: Oberoi’s STEP Programme and their approach to community relations, but it grew into something more than just a corporate briefing. It was a realistic look at how a luxury brand can be an active and reliable member of the community. 

Community First – The Oberoi Way

Right from the start, Ms. Virmani set the tone with a thought that stayed with everyone:

“The best relations are not built overnight, they’re built over the years, with consistency, respect, and genuine care.”

Speaking about Oberoi Rajvilas’ presence in Jaipur, he highlighted that their connection with the local community isn’t just a CSR checkbox, it’s bound into the way they operate. From sourcing local produce and handmade products to connecting with neighborhood schools and cultural events, the hotel acts as a bridge between the world’s travelers and Jaipur’s traditions. 

He explained how their programs are meant to help both visitors and residents, saying, "The community here is not just a backdrop to our work, it's part of our identity."

STEP - More Than Training 

The Systematic Training and Education Programme (STEP) allows young people to train in hospitality with official education. Students get real hotel experience as they work towards a qualification, graduating with both ability and trust.

“STEP is about learning, but it’s also about becoming,” Ms. Virmani said.

What stood out? It’s not just for city kids. The program takes on local communities, giving choices to people who might never have thought about a career in hospitality.

One thing that got everyone talking was how the hotel creates opportunities for the community. Instead of talent moving away to find work, Oberoi Rajvilas offers ways to build careers without leaving home.

“Hospitality isn’t just about serving, it’s about belonging,” Ms. Virmani said. “When local people are part of the team, guests feel the authenticity.”

He even shared stories of staff who started in small roles, joined STEP, and worked their way into management, all while staying rooted in Jaipur.

What Students Took Home

By the end, the conclusion was simple but solid: hospitality is as much about people and place as it is about service.

One student summed up the lesson by saying, "It was very informative, we understood how STEP works and how it creates opportunities for local people while also boosting community relations."

Many also felt it gave them a clearer picture of how big brands can make a real impact in their own backyard. 

Key Takeaways:

• Learn + Work = The STEP advantage.

• Community roots grow strong brands.

• Local hires, local pride.

• Service is human before it’s luxury.