We recognize that grievances may arise from various stakeholders. To ensure every voice is heard, we have integrated two distinct pathways for reporting:

1. For Enrolled Students (Internal MIS)
   • Students can log in to their PU-MIS Portal to file a formal grievance. This system allows for direct tracking, document uploads, and real-time updates on the status of the redressal.
2. For Parents & External Stakeholders (Anonymous Portal)
   • We value the feedback of our parents and the wider community. We have launched a Public Grievance Form available on our official website. This portal allows for anonymous submissions, ensuring that concerns can be raised without hesitation.

Our system is equipped to address concerns as defined by the UGC, including but not limited to:

1. Admission Irregularities
   • Irregularities in admission or merit-based selections.
2. Academic Concerns
   • Complaints regarding unfair evaluation, exams, or academic conduct.
3. Fee & Documents
   • Issues regarding non-refund of fees or withholding of original certificates.
4. Harassment & Discrimination
   • Any form of harassment or discrimination based on caste, gender, or background.

1. Time-Bound Resolution
   • We adhere to the 15-day window for initial responses as per UGC 2023 norms.
2. Independent Oversight
   • Students have the right to appeal to the University Ombudsperson for independent review.
3. Safety & Confidentiality
   • Whether through the MIS or our anonymous external portal, we prioritize the protection of the complainant.

“At the heart of our grievance system is the Parul University ethos: Synthesizing ancient civilizational values with modern-day innovation. By providing a safe, responsive, and accountable atmosphere, we ensure that every individual be it a student, a parent, or a citizen is treated with the dignity that reflects our national consciousness.”